FAQ
What info will you need from me to set up my products online?
During onboarding, you will be sent an excel file for you to fill out to enable us to import your products into the new ecommerce portal.
Sheet 1 is the product info, sheet 2 has details regarding sheet 1, and sheet 3 is company info. Please fill it out and return it to customercare@spirits360sales.com.
For images, they can be in .jpg or .png format. Dimensions should be the same for all pics for the best site look, and they should be no smaller than either 750 pixels wide OR 750 pixels tall. File size is best under 30k, and image names that match what you add to the onboarding spreadsheet are best with NO spaces.
If you are unable to edit them yourself, please send high resolution originals and our UI team will edit them. They can be sent to customercare@spirits360sales.com via email, or uploaded to Dropbox or Google Drive. If uploaded, please send the download link to customercare@spirits360sales.com.
What are the image requirements for my products?
For images, they can be in .jpg or .png format. Dimensions should be the same for all pics for the best site look, and they should be no smaller than either 750 pixels wide OR 750 pixels tall. File size is best under 30k, and image names that match what you add to the onboarding spreadsheet are best with NO spaces.
If you are unable to edit them yourself, please send high resolution originals and our UI team will edit them. They can be sent to customercare@spirits360sales.com via email, or uploaded to Dropbox or Google Drive. If uploaded, please send the download link to customercare@spirits360sales.com.
What do you need other than product info and images to set up the site?
During onboarding, you will be introduced to Heartland Payment Systems to set up an account for your site to accept credit cards online. It is best to work with them immediately so that account setup does not delay the launch of your new website.
If you are licensed to ship to other states, we may request copies of any licenses/permits when setting up the shipping options for your site.
I would like to remove a couple of items from the website. Do I just delete it from the products list?
If you would like to remove products from the website, first consider if you are wanting to remove them from public view, for example, temporary inventory issues, or if you would like to remove them from your product list completely, for example, will never sell again.
If you are temporarily removing them, see Editing The Home Page and the Editing The Navigation how-tos in our knowledge base.
For a temporary removal, we also recommend Editing the Product and making it unavailable by checking the Unavailable box at the bottom of the Product Update page. This will keep anyone who has the product page bookmarked from being able to purchase it while it is unavailable.
We do not advise deleting the product from the database, opting instead for the Unavailable option above. Once a product is deleted it cannot be restored. If you choose to delete a product, be sure there are no open orders for that product before deleting.
Where can I ship?
By default, you will be able to ship to your home state.
The following states/locations do not require any special licenses or permits, and can be added on to your shipping states by request:
- Alaska
- Washington, D.C.
- Most military bases in the United States
Who pays for shipping?
Shipping costs are paid by your customer to you. You will be billed by UPS each month for shipping fees.
Can I offer Curbside/Distillery Pickup?
Yes!
Just Submit A Request and let us know to add that option and we will set it up and turn it on for your site.
Can my site use other payment gateways like Square or Paypal?
Currently, the only accepted payment gateway on Spirits360 websites is the tokenized solution provided by Heartland Payment Systems.
The Heartland system is completely integrated with Spirits360 Solutions and is very secure. It does not pass credit card info between your Spirits360 site and the credit card processor and does not store any credit card information on our servers. The system uses encrypted tokens to authorize the credit card transactions for your orders.
Monies received from your orders via the Heartland system go directly into your bank account without the waiting period typically seen with other gateways.
How can my customers pay for their orders?
Current payment methods include:
- Credit card processing through Heartland Payment Systems
- Check
- House Accounts
The credit card option is the default option. If you are interested in the other options please contact customercare@spirits360sales.com.
Other payment methods like Apple Pay, Google Pay, Paypal, etc… are being considered, but are not currently available and have no timeline for availability.
Who pays for shipping?
Shipping costs are paid by your customer to you. You will be billed by UPS each month for shipping fees.
Can I pay my bill online?
Yes.
Please visit our online payment portal at https://payment.distilleryspirits.com.
What tax rate am I charging to my customers?
By default, the majority of our clients charge their local sales tax for sales within their state only.
For the state of New York the tax of the ship-to zip code is charged, not the local sales tax like all the other states.
Sales outside the home state are not generally taxed unless a certain sales dollar amount is reached. We advise speaking with your financial consultants to determine what is required for your particular business situation.
Spirits360 is also integrated with tax services that can handle the tax requirements for all states you serve. If you are interested, send us a request and we can get the process started.
Can I track S360 web traffic, cart abandonment etc?
Distillery Spirits uses Google Analytics to track visitor traffic to your website. Since distilleryspirits.com is the domain for all the websites, we have one main account with sub-domain tracking (yourwebsitename.distilleryspirits.com), therefore the results cannot be viewed by each individual site owner.
Spirits360 Customer Care can pull reports for you. Just let us know the type of info you are looking for and the date range.
Can I pay my bill online?
Yes.
Please visit our online payment portal at https://payment.distilleryspirits.com.
What are the Sprits360 Fees?
Several factors can contribute to the fee structure for your Spirits360 site. It is best to consult your Spirits360 Agreement or contact your salesperson.
You can always Submit A Request via this site and we can help you find the information.