Knowledge Base
The Ultimate Guide For Managing Your Spirits360 Store
Use the Categories menu to choose a topic and see all the articles available for that category. Select Knowledge Base to browse all available articles, which are also listed below.
Creating A Club
Please note – the club function must be enabled on your site. Not enabled, contact us to get started. You will also need to add a ‘Join The Club’ link to your Spirits360 Shop navigation to enable your customers to sign up. If you need help with this step contact us for help. The link […]
Creating An Admin/Back-End Order
There may be times when you need to redo an order for whatever reason, typically to replace a damaged bottle, or if something was missed shipping out an order. To place an order in the back end do the following: Log in to the back end like you normally would Go to the customer record […]
Editing the Home Page
Add/Edit/Remove Home Page Products FIRST NOTE – In case it did not come up in training. Please run any new products by us before adding them to navigation for a while so we can make sure there are no compliance gotchas. There are several steps to that, so we like to validate to make sure […]
Editing the Navigation
Add/Edit/Remove Products in the Navigation Menu FIRST NOTE – In case it did not come up in training. Please run any new products by us before adding them to navigation for a while so we can make sure there are no compliance gotchas. There are several steps to that, so we like to validate to […]
Fulfilling An Order
Fulfilling an order in your Spirits360 site is literally only a few clicks, in fact, we had one client tell us “it was so easy I thought we did something wrong.” To fulfill an order: Log in and go to Orders/Picking Tickets Any order in the Processing status will appear in the Picking Ticket list […]
Making a Product Unavailable
Making a product unavailable can be handled in a few ways. Make it unavailable for purchase – keeps the product on the site, but removes the quantity dropdown and the Add To Cart button. Displays a Sold Out notice on the product – Zeroing the website inventory will display a Sold Out on the site […]
Placing a B2B Order
NOTE: Because B2B rules vary state-to-state, B2B is not set up by default on Spirits360 websites. Please contact customercare@spirits360sales.com to make sure your site is set up correctly before completing the steps below. To place an order for a B2B store, use the steps below: Getting Started – PreOrder Todos Log in to EOS Find […]
Promoting Your Site Best Practices
To get the most benefit out of your new Spirits360/Brews360 shop, we suggest you feature a link to it prominently in several places: Have your webmaster add a call to action button or link to ‘Shop Online Now’ or similar wording, linking directly to your new Spirits360 site. We suggest you add it to a […]
Refunding An Order
If you are cancelling the entire order and refunding it, please see: Canceling An Order To refund an order: Log into your admin section Go to Orders/Search in the top nav Filter using any available fields and click Search or just click Search to return all orders Click the Order number in the first column […]
Reprinting Picking Tickets
There will be times when you need to reprint a picking ticket, be it the browser pop-up blocker was on, printer issues, out of paper, whatever, so you go back to the Picking Tickets list, and the ticket you need is no longer available. Remember, the Picking Ticket list only displays tickets in the Processing […]