Refunding An Order

If you are cancelling the entire order and refunding it, please see: Canceling An Order

To refund an order:

  • Log into your admin section
  • Go to Orders/Search in the top nav
  • Filter using any available fields and click Search or just click Search to return all orders
  • Click the Order number in the first column to go to the order in question
  • Click the Refunds tab at the top
  • Add the refund amount in the Refund block
  • Add a note (optional) in the Note block
  • Click the Refund button